Question 1

What is the turnaround time for products?

Answer

If a Product is in stock, we will ship it in 2/3 days. If product is not in stcok and we have to create it, then shipping may take 15/20 days depending upon project complexity. Contact StepsTowardsCrafting@gmail.com for any queries.

Question 2

How and when should interested customers contact you?

Answer

You can contact us via Contact tab on menu or via Chat option in right botton by providing details like phone number and e-mail. We will get back within 48 hours. Or you can shoot a mail at StepsTowardsCrafting@gmail.com directly.

Question 3

Do you accept customized projects?

Answer

Yes, we do make customized projects. Mail us at StepsTowardsCrafting@gmail.com with details or ideas of what you want us to make for you.

Question 4

Do you help customers with the selection of frames for your artwork?

Answer

Yes. We do. We can even ship unframed art piece deducting the cost of framing on it to customers if they want. For such requests, drop an email to us.

Question 5

Do you have a return policy?

Answer

At Steps Towards Crafting, all the products are handcrafted. We are a very small business. Returns and Refunds are not accepted until and unless the product has manufacturing defect or is broken.
Buyer needs to send unboxing video and report the same within 24 hours of receiving the same on our whatsapp number or email.

Question 6

Do you accept visitors at your studio?

Answer

As of now, we don't have a physical studio. We operate from our home hence ans is NO.

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