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Frequently asked questions
What is the turnaround time for products?
If a Product is in stock, we will ship it in 2/3 days.
How and when should interested customers contact you?
You can contact us via Contact tab on menu or via Chat option in right botton by providing details like phone number and e-mail. We will get back within 48 hours.
Do you accept customized projects?
Yes, we do make customized projects.
Do you help customers with the selection of frames for your artwork?
Yes. We do.
Do you have a return policy?
At Steps Towards Crafting, all the products are handcrafted. We are a very small business.
Buyer needs to send unboxing video and report the same within 24 hours of receiving the same on our whatsapp number or email.
Do you accept visitors at your studio?
As of now, we don't have a physical studio. We operate from our home hence ans is NO.